David Weisman

Chief Experience Officer NYC Health + Hospitals

Dr. David Weisman has worked at NYC Health + Hospitals/Queens since 2013, first as Director of Patient Experience and then as Chief Experience Officer beginning in 2020. He is the administrator for Patient Relations, Food and Nutrition, Pastoral Care and Language Access. In all of his roles and responsibilities, he has fostered a culture of person-centered care for continuous improvement of the care experience. David Weisman earned his PhD in Clinical Psychology. He has received his certification in Patient Advocacy, Patient Experience Leadership. In 2018, he was in the first cohort from NYC Health + Hospitals to achieve the designation of Certified Patient Experience Professional (CPXP) and continues to maintain that designation. In 2022, he was named a Fellow in Person Centered Care by Planetree International. He was an integral member of the leadership team that facilitated the NYC Health + Hospitals/Queens achievement of Silver Certification for Excellence in Person Centered Care by Planetree in 2023. Queens is only 1 of 185 organizations world-wide to be certified at any level and only 1 of 65 receive Silver status.


DAY 2 | Thursday, May 15

8:05 AM CHIEF CHAT | The Future of Experience

To set the stage for the day, join three visionary CXOs will share their insights on the evolving landscapes of customer, employee, and total experience. As organizations navigate rapid technological advancements, rising customer expectations, and the increasing importance of employee engagement, these leaders will explore the broader trends shaping the future of experience. From the integration of AI and automation to balancing personalization with privacy concerns and fostering collaboration across teams, they will discuss the key challenges and opportunities in leading through these transformations. Join us for a deep dive into the experience economy and how leadership is navigating this shifting landscape, followed by an open audience Q&A.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda