Jill Wallace
Vice President, Customer Experience and Engagement MastercardJill Wallace is a Payment Systems industry professional with many years industry experience and is enjoying a 15-year career with Mastercard. Focused on embedding CX and UX in product and service models to create a seamless omni-channel customer experience, she ensures improving customer satisfaction is foundational. Passions include asset-based thinking, process improvement / streamlining operations, innovation, building & coaching effective, engaged teams and enjoys mentoring others for empowerment on their career journey. Jill is adept at outlining and executing the critical steps needed to achieve company objectives by connecting every team member to the part they play in the success of the organization. Experienced in managing global teams, creating a cohesive vision and operational strategy, she looks to introduce innovative tools and process improvements for operational excellence.
DAY 2 | Thursday, May 15
8:05 AM Panel & Interactive Workshop | Designing for All: Ethical & Accessible Design Across Industries
In today’s omnichannel experience landscape, ethical and accessible design is essential for creating inclusive and user-centric experiences that foster customer trust and loyalty. We'll spend the first half of the session hearing from a panel of thought leaders across industries as they share best practices and insights into integrating accessibility standards, navigating ethical dilemmas, and fostering equitable, privacy-first design practices.
Following the panel, we'll split into breakout groups to dive deeper into real-world challenges, share actionable strategies, and collaboratively explore solutions for implementing ethical and accessible design across organizations.
Check out the incredible speaker line-up to see who will be joining Jill.
Download The Latest Agenda
