Joanna Palmer

Joanna Palmer is passionate about improving the customer and employee experience. She is the Contact Center Specialist at RingCentral, she partners with companies to re-imagine and improve their customer experience, ultimately driving value to their organizations. She has proven experience with many successful contact center and digital transformations. She has over 20 years of experience focused on Customer Experience including leadership roles in both IT and Customer Service. Most recently she led the contact center transformation for Scholastic.