Michael Bair

Data and measuring tools are the cornerstones of successful CX strategies, with the potential to drive financial success for businesses. In this talk, we explore how to leverage data and measuring tools to enhance customer experiences and boost your bottom line. Dive into the world of customer journey analytics, NPS scores, and predictive modeling, and learn how to transform customer insights into actionable strategies. Discover the ROI of implementing these tools and strategies and the long-term financial benefits of prioritizing CX. Join us to unlock the secrets to using data and measuring tools effectively in the CX industry, helping you achieve financial success while delighting your customers. Moderated by Donna Reed, Chief Revenue Officer, InteLogix

Explore the importance of ongoing customer experience education within organizational structures. Discover strategies to empower your teams through continuous learning, ensuring that every member of the organization is equipped with the knowledge and skills to deliver outstanding customer experiences.