Savitha Krishnamoorthy

Head of Digital Banking Citi

Dynamic, Savvy Tech Leader -- capable of forming and maintaining positive/productive working relationships in internal, external, independent, and team environments, with proven experience in Design, Development, QA & Delivery of virtual assistants, search engines, and high volume enterprise web applications. One of the Primary catalyst to launch Bank Of America's virtual assistant (Erica). Visionary of the Product, and the first of its kind Automation solution for an open ended Banking AI /NLP/ML Platform. This automation solution, tremendously accelerated the delivery of Erica into production in just 8 months.

Championing digital transformation at Citi as the Head of Digital Lending, my leadership revolves around Innovative Technology Development and Product Strategy. With a rich background in steering contact center technology and AI/ML at Bank of America, my expertise lies in orchestrating high-impact digital lending solutions and enhancing customer experiences at Citi through Product mindset and thought leadership.

As a strategic visionary, I have been instrumental in the rapid launch and success of cutting edge lending and BNPL solutions, contributing significantly to Citi's digital innovation and customer engagement. My commitment to excellence is reflected in the collaborative efforts with cross-functional teams to deliver seamless, technology-driven services that align with the evolving landscape of the financial industry.

Creative and aggressive self-starter with integrative thinking skills to adapt to ever changing business needs. Goal- Driven Performer who has directed organizational assessment and capacity-building plans to achieve improved performance benchmarks while collaborating with the Senior Leadership Team. Thought Leader and Enthusiastic communicator with solid business communications, and presentation skills adept at creating, editing, and coordinating extensive communication networks. Motivated achiever in the establishment of sound and innovative management practices, theory, and customer service delivery methodologies and their application in various business settings and domains to bring profitable changes in the organization.