May 14 - 16, 2025 | Memphis, TN
Filter by Solution Type
2024 Solution Providers
Bright
Website: www.learnwithbright.com
Bright is an immersive learning and simulation platform that delivers hyper-personalized employee training and practice through conversation, chat, and email simulations, software simulations, modern digital learning lessons, live skills-based certifications, and human or AI-powered coaching. Our mission is to put practice at the center of our customers' learning strategies as... Read More
Concentrix
Website: http://www.concentrix.com
Concentrix VOC helps the world’s best brands to design, build, and run feedback programs to improve experiences. We’re not merely a SaaS platform. We exist to help organizations accomplish systemic CX improvement – supporting our partners in identifying and prioritizing opportunities, and democratizing feedback to drive customer-focused decision-making across the... Read More
Echo AI
Website: https://www.echoai.com/
Echo AI transforms how organizations engage with their customers with its groundbreaking Conversation Intelligence platform. Leveraging advanced generative AI, Echo AI autonomously processes millions of customer interactions, enabling businesses to act on real-time intelligence and insights. This empowers not only customer-facing teams but entire organizations to understand and act upon... Read More
eGain
Website: https://www.egain.com/
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM and contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Read More
EXL
Website: exlservice.com
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company that partners with clients to improve business outcomes and unlock growth. By bringing together deep domain expertise with robust data, powerful analytics, cloud, artificial intelligence (“AI”) and machine learning (“ML”), we create agile, scalable solutions and... Read More
First Class Connection
Website: firstclassconnection.net/
More solutions. Better value. Done. It's that simple. We understand when you're busy with other business-critical operations, how challenging it is to source and manage CX business requirements. Building an effective CX experience and digital transformation strategy, sourcing the right tools, and managing their installation is a full-time commitment that... Read More
Five9
Website: www.five9.com
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create... Read More
Fresh Consulting
Website: https://www.freshconsulting.com/
Fresh Consulting is a versatile innovation firm that designs, builds, and scales products that enhance customer experiences and optimize business outcomes. Our approach to full product development involves deep market research, customer journey mapping, and strategic consulting, leveraging design thinking methods to ensure every product is functional and deeply resonant... Read More
Freshworks
Website: https://www.freshworks.com/
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy... Read More
IA Solutions
Website: www.iacallcenter.com/
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
InteLogix
Website: intelogix.com
With 65+ years of industry experience, InteLogix is a trusted leader in providing integrated solutions, leveraging cutting-edge technology married with an empathic touch, and delivering exceptional customer experiences. With a dedicated team and a commitment to excellence, we are redefining industry standards and creating a brighter future for our clients... Read More
IntouchCX
Website: http://www.intouchcx.com
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term... Read More
Kore.ai
Website: https://kore.ai/
Kore.ai pioneered the creation and adoption of AI-first virtual assistants by enterprises across all industries and regions. Over the years, Kore has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers. Kore’s conversational AI product portfolio has and will continue to... Read More
Mosaicx
Website: www.mosaicx.com
Businesses can't hire enough agents to keep every customer happy, so Mosaicx uses conversational AI to create an agent-like experience without a human agent. This creates fast, easy, personalized service experiences, which increases customer loyalty. Mosaicx Intelligent Virtual Agents (IVA) are built from an array of service modules, making them... Read More
NICE
Website: https://www.nice.com/
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, Cxone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center... Read More
Observe.AI
Website: https://observe.ai/
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate Generative AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions to maximize frontline team performance and drive... Read More
RingCentral
Website: ringcentral.com/
RingCentral is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned... Read More
Sanas.AI
Website: https://www.sanas.ai/
Sanas is a real-time accent harmonizer software that assists multilingual speakers to deliver clear communication. Sanas' technology is designed to revolutionize communication by giving multilingual speakers a choice when it comes to how they communicate. It's a step towards empowering individuals, advancing equality, and deepening empathy. We are committed to... Read More
Studio Science
Website: https://studioscience.com/
Experience-led, driven by design, innovation, and technology: We craft meaningful, personalized experiences with the power of Salesforce that make your customers' lives better. We believe that rich, interactive human experiences enable a brand to activate its true purpose and embed itself into people’s lives for a better tomorrow. At Studio... Read More
WEVO
Website: https://wevo.ai/
WEVO is a UX research platform that enables leading companies to uncover reliable, statistically significant user insights about their digital experiences in a fraction of the time of typical user research tools. WEVO delivers scores, benchmarks and synthesized insights, enabling research, product and marketing teams to de-risk the decisions they... Read More
Working Solutions
Website: https://workingsolutions.com/
With 27 years of success, Working Solutions is a recognized leader in scalable contact center services. Our experts know how to blend artificial intelligence for routine tasks with intelligent agents to solve complex issues for the best customer experiences (CX). Fast and fluid, our virtual workforce of sales, service and... Read More
Zenith
Website: https://www.zenithsaas.com/
Welcome to Zenith Software Solutions at Zenith, we are dedicated to creating tailored software solutions designed to meet the specific needs of your business. With our team of experienced professionals, we're here to empower your growth. Explore our CRM Solutions Our cutting-edge CRM solutions are a perfect fit for call... Read More
