Bright

Bright is an immersive learning and simulation platform that delivers hyper-personalized employee training and practice through conversation, chat, and email simulations, software simulations, modern digital learning lessons, live skills-based certifications, and human or AI-powered coaching. Our mission is to put practice at the center of our customers' learning strategies as a way to reduce costs, grow performance, and help employees thrive. Bright simulates an employee's entire job. Offered alongside learning advisory + creative studio support, we help our customers not only adopt new technology, but also transform how they run their entire training organization. Conversation/Chat/Email Simulation: Bright ingests QA call recordings or chat/email records to rapidly create lifelike simulations. Employees practice core transactions and receive human or AI-powered skills ratings + coaching to help them learn soft skills, processes, and policies – fast. Software Simulation: Bright’s no-code builder creates the most lifelike, accurate simulations in the market. Every field, dropdown, date picker, and radio button works – but with no integration required with customer systems, making it possible even for BPOs to simulate any system. Human or AI-Powered Coaching: Bright’s AI Coach is trained by watching human trainers and coaches engage learners through our Coach Inbox. Far from eliminating human-to-human interaction, the ability to send personalized video feedback provides a powerful way to engage all-remote teams. Live Skills-Based Certifications: Conversation + software simulations can also be delivered live via a private coaching room, providing role-play for the 21st Century. Digital Lessons + Shadowing: Bright also hosts digital lessons + shadowing, reducing the burden of live/webinar-based training, and providing a scalable way to provide shadowing.