Concentrix

Concentrix VOC helps the world’s best brands to design, build, and run feedback programs to improve experiences. We’re not merely a SaaS platform. We exist to help organizations accomplish systemic CX improvement – supporting our partners in identifying and prioritizing opportunities, and democratizing feedback to drive customer-focused decision-making across the enterprise. This key difference, when compared to other VOC vendors, led to Concentrix being recognized as a Strong Performer in the Forrester Wave™: Customer Feedback Management, Q1 2023 report. We’re the only VOC partner with the range and breadth of services needed to help our clients to design best-in-class listening programs and solve problems that extend into the broader CX strategy. “Organizations looking for a strategic partner paired with solid technology should put Concentrix on their shortlists.” – The Forrester Wave™: Customer Feedback Management, Q1 2023