I’m a devoted mother and wife and love spending my free time with my family, friends and faith community. I’ve also dedicated the last 20 years to my career in banking. My roles have progressed over time all in the Consumer Bank; from Branch Leadership, to Consumer Change Management, to Learning & Development, to Retail Leadership, to Retail Strategy and now Consumer Branch & ATM Network. I love what I do and the people I work with and that’s what keeps me going!
In an era dominated by digital disruption, what if the key to revolutionizing banking isn't leaving the branch behind, but rather redefining it as a seamless nexus of cutting-edge technology and personalized human interaction? How can financial institutions successfully transform their brick-and-mortar branches into dynamic spaces where advanced technology meets the nuanced needs of individual customers, while maintaining the human touch?
In this session, we'll explore how to blend technology and personal connection within branches. By dissecting the data-driven decisions, architectural reinventions, and behavioral shifts, we uncover the blueprint for the bank branch of the future!
Check out the incredible speaker line-up to see who will be joining Carla.
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