Lans Crauer is a Senior Business Value Consultant at Khoros. He has spent over 20 years in the contact center industry, much of that time dedicated exclusively to Operations and Consulting & Analytics around CX and AX. His expertise lies in understanding what drives positive customer experiences and higher customer engagement.
Conversational AI and Generative AI promise many benefits for the Banking and Financial Services industry, but with those benefits come several pitfalls and risks. Join us for a discussion on how companies in your industry currently deploy Conversational and Generative AI, the early successes they’re seeing, and the challenges they’ve experienced. Our conversation will dive into common trends and techniques for implementing Conversational and Generative AI and explore topics to consider as you embark on your journey.
Check out the incredible speaker line-up to see who will be joining Lans.
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