December 6-8, 2023 | Grand Hyatt | Denver, CO
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2023 Solution Providers
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
eGain
Website: https://www.egain.com/
Infused with AI, eGain's knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Read More
F.H. Cann & Associates
Website: www.fhcann.com
F. H. Cann & Associates, Inc. (FHC), certified Woman-Owned Business established in 1999, has been a national leader in providing the higher education, government, financial service, healthcare, telecommunications and utility industries with contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions for over two decades. Our Pledge... Read More
Five9
Website: http://www.five9.com
The Five9 Intelligent Cloud Contact Center helps you track and report on call volumes in loan application updates, payment transactions, collections, and member onboarding, all to increase your staff’s productivity. The Five9 Intelligent CX Platform empowers Financial Services to engage with customers across their channel of choice, providing managers with... Read More
Intradiem
Website: https://www.intradiem.com/
Intradiem arms contact centers with a real-time solution that streamlines operations and builds a solid foundation in a complex environment. The advanced automation platform creates significant and rapid cost reduction and agent performance benefits. Over 230,000 contact center employees use Intradiem’s solution daily. Read More
Khoros
Website: www.khoros.com
Khoros' award-winning enterprise software makes it easier for complex brands to engage with customers at scale across all digital, social, and brand-owned channels. Whether it's for service and support, communications, or sales, the solutions powered by advanced automation and AI unlock more consistent, personalized, and helpful omni-channel interactions between brands... Read More
LiveVox
Website: https://livevox.com/
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly... Read More
Method
Website: method.com
Method is a digital strategy, design, and engineering consultancy. We seek to enhance the human experience by creating value and impact through the design of meaningful brands, digital products, and service experiences. As businesses need to navigate uncharted territories, we use design as a strategic tool to understand customer needs,... Read More
OpenFin
Website: https://www.openfin.co/solutions/contact-centers/
Move Fast. Break Nothing. OpenFin is The Operating System of Enterprise Productivity, enabling app distribution, workspace management and workflow automation. OpenFin OS currently runs at more than 3,800 banks and buy-side firms with thousands of internal apps and apps from the global vendor community. OpenFin investors include Bain Capital Ventures,... Read More
Prosodica
Website: https://www.prosodica.com/
Prosodica is a company that brings speech analytics technology to every enterprise through a zero-configuration deployment model that delivers the most valuable insights without the usual effort of integration, set up, configuration, and model training. Our technology listens to calls to produce data about the call topic, significant events, customer... Read More
SecureLogix
Website: https://securelogix.com/
SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More
Sprinklr
Website: https://www.sprinklr.com/
Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more... Read More
Talkdesk
Website: www.talkdesk.com
Talkdesk is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the... Read More
Tonic
Website: https://hellotonic.com/
Tonic is a technology solutions firm that helps organizations design and build elevated digital experiences for their customers and employees that run on fully integrated and streamlined systems. Tonic specializes in financial services, solving complex challenges while keeping a security-first mindset. Tonic focuses on making a measurable impact for clients... Read More
TTEC
Website: http://www.ttec.com
With 40+ years of operational excellence, 25+ years with blue-chip financial services clients, TTEC continues to deliver exceptional results with best-in-class talent and technology solutions that exceed service level requirements, drive operational efficiencies, and deliver long-term growth. Services and solutions include comprehensive customer care, back-office support, fraud prevention & safety,... Read More
UJET
Website: ujet.cx
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make... Read More
Uniphore
Website: www.uniphore.com
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on... Read More
Verint
Website: http://www.verint.com
Verint® helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to... Read More
