Customer expectations are changing in every industry and the travel sector is not immune to these challenges. Travelers expect exceptional customer experiences and personalized services during every point of their journey—not to mention they want these experiences and services fast and without friction.

CX Week Travel & Hospitality brings together leaders in the space to address and try to solve their challenges head on. The latest in travel and hospitality trends will be discussed, while allowing attendees to compare strategies that will set them up for success in this fast-evolving market.

Your Conference Schedule

DAY ONE:
WORKSHOP DAY

Dive right in to some interactive learning with your peers and the executives who do business best. Choose up to three topical work-shops.

DAY TWO:
MAIN CONFERENCE

Immerse yourself in the next generation of customer experience with keynote sessions, panel discussions, Interactive Discussion Groups and comprehensive expo hall.

DAY THREE:
MAIN CONFERENCE
& SITE TOURS

Continue networking and learning in the main conference session. Afterwards, join us for an experiential site tour of Dallas Fort Worth International Airport, award winner of “Best Large Airport in North America” for customer service.

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