CASE KEYNOTE: Embracing Customer Experience - How to Ensure CX Makes an Impact

"Organizations that fail often lack understanding of what great customer experiences look like and how to get there." Corby Fine, Vice President at Simplii Financial discusses ways to ensure that CX can make an impact within your organization. In his presentation, he discusses:

Top 3 most important strategic responses to counter competitive threats
How to measure success
Metrics to measure success
and more!

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