CASE STUDY: Delivering Service in a Digitally Enhanced World

At CX Week Canada 2018, Nitin Badjatia, Senior Director, Product Strategy, Customer Service Management at ServiceNow, presented a case study on how to deliver service in a digitally enhanced world. In his presentation, he discusses:

Challenges in a customer's journey
Customer relationship management best practices
Measuring & delivering value for service excellence
and more.

To get a copy of this presentation sent to you directly, contact us here.

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