Free Content

Thinking about attending CX Week Canada 2019? Let us help you convince your colleague or manager to attend. This ROI toolkit includes:Convince your boss letterTop reasons to attendEstimated budget expense sheetand more!To get this toolkit sent to you directly, contact us here.

Interested in attending? Take a look at who joined us at CX Week Canada in 2018! To get a copy of this sent to you directly, contact us here. 

Part 1 of the early event info for CX Week Canada is here! Check out our:Keynote FeatureNewly confirmed speakersConference ScheduleWhat's new this year and more! 

Customer journey maps are so much more than a handy visualization tool for rooting out pain points and gaps in the customer experience. The goal is to take those insights on board and turn them into goals for your business. Done right, a customer journey map can help you answer...

As many organizations clamor to become more customer-centric, a lot of businesses overemphasize customer mandates for speed and efficiency and further shed the experiences that nurture long-term customer loyalty. Innovation consultant Colin Hunter, Founder and CEO of Potential Squared, shares insight on how his team trains leadership teams to instill...

CX is no longer limited to one department. Instead, CX permeates to the business strategy of many leading organizations and across the entirety of the enterprise. To illustrate the reach and impact of emerging CX we asked some of our leading expert speakers at CX Week Canada, Sept. 23-25, Chelsea...

One of the most powerful customer experience tools is the Customer Journey Map. The tool allows a holistic view of your customer’s experience with your brand from first touch to long term engagement. In this report, we look to highlight a few key points in which journey mapping can enable...

Employee experience is more important than ever for employers to take into consideration. However, oftentimes employee experience is not a priority in an organization. To help you get started, we’ve narrowed down the four steps you should take to enhance your employee experience. Download a free copy below to read...

The tools needed to execute a customer experience strategy plays an integral role in turning a vision into a reality. We recently interviewed some of our expert speakers on the 4 ways to power CX strategy through employee experience, customer service, design, and technology. Read about it now. This report...

Organizations such as Mattel, Loblaw, Intuit, and BMO Financial utilize Design Thinking to not only drive meaningful innovation, but also foster cross-functional collaboration between teams, customer-centricity as a culture, and lasting organizational transformation to compete in today’s experience economy. But what is design thinking and how can you start to implement...

In the modern experience economy, customers seek and expect a great deal beyond simple delivery of a product or service. They expect an integrated, omni-channel, individualized and effortless experience. A variety of factors including technology advancement and disruptive competition pioneered this customer experience transformation, and now a company’s ability to...

CCW Digital is a cost-effective way to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market. It allows you to not only align your company with CCW Digital's wealth of relevant content and media, but also IQPC's Customer Management Practice's...

Veriday is a technology company that allows it's clients to embrace digital transformation and enhance digital experiences.  We are always there to help organizations identify and set the direction toward their most important goals in ever-changing industries. Not only do our clients not hide from change, they become trailblazers into...

Interested in getting more information on sponsoring CX Week Canada? Check out the Sponsorship Kit!

At CX Week Canada 2018, John Bardawill, Managing Director at TMG International Inc. presented on the state of CX in Canada and why companies need to realize its importance. In his presentation, he discusses:The CX FrameworkDissatisfiers by industryA weak employee experience foundation Recipe for CX successand more.To get a copy of...

"Organizations that fail often lack understanding of what great customer experiences look like and how to get there." Corby Fine, Vice President at Simplii Financial discusses ways to ensure that CX can make an impact within your organization. In his presentation, he discusses: Top 3 most important strategic responses to counter...

At CX Week Canada 2018, Nitin Badjatia, Senior Director, Product Strategy, Customer Service Management at ServiceNow, presented a case study on how to deliver service in a digitally enhanced world. In his presentation, he discusses:Challenges in a customer's journeyCustomer relationship management best practices     Measuring & delivering value for service excellenceand more.To...

At CX Week Canada 2018, Ashutosh Anil, Business Leader, Client Experience at Technical Safety BC discusses how the public sector cultivates client satisfaction while working with policies and legislation. In his presentation, he discusses:The accident prevention modelThe foundation of building a CX modelBuilding a collaboration frameworkEnhancing organization-wide CX centricityand more.To...