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2019 Speakers

Bradley Hamilton
Bradley Hamilton
VP of Enterprise Risk
Scotiabank
Chris Mahlberg
Chris Mahlberg
VP Business Banking
BMO Financial
Crystal D’Cunha CLC, CPS
Crystal D’Cunha CLC, CPS
Chief Experience Officer
The Inside View
Dolly Konzelman
Dolly Konzelman
President
CSPN
Edwin Frizzell
Edwin Frizzell
Regional Vice President and Fairmont Royal York General Manager
Fairmont Hotels
Jeremy Bailey
Jeremy Bailey
Head of Experience Design
Freshbooks
Jade Salazaar
Jade Salazaar
Director of Service Design
Rogers Communication
Elizabeth Carriero
Elizabeth Carriero
Director, Employee Experience Transformation and Design
RBC
Marc Gordon
Marc Gordon
The CX Expert
marcgordon.ca
Tim Friebel
Tim Friebel
Strategic Business Consulting – AI for CX
Genesys
Nitin Badjatia
Nitin Badjatia
Head of Business Strategy
Service Now
Paul Pellizzari
Paul Pellizzari
VP Global Social Responsibility
HardRock
Stefany Singh
Stefany Singh
Director of Digital Innovation
Canadian Institute for Health Information
Andra Popescu
Andra Popescu
Senior Vertical Marketing Manager, Enterprise Product Marketing
D2L
Tito Kang
Tito Kang
VP Brand Leader
MTY Foods
Tom Doulos
Tom Doulos
VP Customer Experience
Endy Canada Inc.
Matt Cebulski
Matt Cebulski
Discovery & Partnerships
MappedIn
Jessica Cryer
Jessica Cryer
VP of Business Development
CSPN
Ramy Nassar
Ramy Nassar
Director of Innovation
Mattel
Patrick Bach
Patrick Bach
Director of Service Design
CIBC
Slavko Eror
Slavko Eror
Principle Experience Designer
Intuit
Daniel Rose
Daniel Rose
Co-Founder, Innovation Designer
The Moment
Lisa Frank
Lisa Frank
Director of CX
Legrand
Shawn Ashley
Shawn Ashley
Manager, CX Strategy & Operations
CSPN
Swapnali Thakar
Swapnali Thakar
UX & Product Strategist
Veriday
Tiffany Elliot
Tiffany Elliot
Marketing Manager
The Moment
Ranya Tzortzatos
Ranya Tzortzatos
Senior Manager, Customer Strategy, Canadian Personal Banking, Transformation
TD Bank
Monica Harper
Monica Harper
SVP Customer Experience
Aspire
Marisa White
Marisa White
Principal Design Strategist
Customer Management Practice