Monica Harper
SVP Customer Experience
Aspire
Check out the incredible speaker line-up to see who will be joining Monica.
Download The Latest AgendaAgenda Day 2: Main Conference
Tuesday, September 24th, 2019
9:00 AM The Premium Experience: Giving Customer’s the White Label Experience they Deserve
CX is a journey about elevating the brand, and this is even more true as it relates to premium brands. Identifying the consistent journey, driving the VoC understanding, and designing top notch employee training become essential to delivering extraordinary experience. Michelle will touch on:
+Creating an in-depth understanding of client’s specific needs
+Journey mapping for secondary stakeholders to ensure holistic brand view
+Dedicate servicing and training to create brand ambassadors
11:00 AM Employee Engagement
+ How to manage training requirements across a myriad of customer functions
+ Developing white glove service as a priority across all services, industry, & training