Nitin Badjatia

Head of Business Strategy
Service Now

Why Nitin?

Nitin Badjatia serves as the Head of Business Strategy for ServiceNow’s Customer Service Management product line. He’s a two-decade veteran of enterprise customer service applications, having been at Siebel Systems, RightNow Technologies, and Oracle in various sales and strategy roles. Nitin also led business strategy at knowledge management pioneer Knova Software. In 2012, Nitin was awarded the Consortium for Service Innovation’s Innovator award for his extensive contributions to the industry at large.

Check out the incredible speaker line-up to see who will be joining Nitin.

Download The Latest Agenda

Agenda Day 2: Main Conference

Tuesday, September 24th, 2019

9:30 AM The Ghost in the Machine: Optimizing AI to Create Human Experience

Today’s modern experiences largely are dictated and optimized by the automated activities created around experience. By utilizing AI/Machine learning to understand customers, designing self-service experience, offers efficiency and customization to customers, we must also design experiences that meet their human-needs and expectations.

+Reimagine your digital workflow with automation

+Optimize service opportunities through machine learning

+Imagine moments of humanized self-service that delight customers