Scaling and perfecting projects is a large part of the designer’s mindset. However, how do you know the best way to employ design thinking when your project is to embed design thinking across your organisation? This panel will weigh in on their personal journeys when it comes to implementing design thinking across their business, and the pros and cons that come with this change.

• Implementing design thinking across the wider organisation to improve overall delivery
• Upskilling the right team of people to implement change through a human-centred approach 
• Determining when to employ design thinking and when we should follow the legacy, operating structure of big business

Meet Belinda Dimovski. Raising over $145 million in revenue through multiple projects, Australia Red Cross have been on a journey to shape the way their team approaches product design and delivery. Working in agile squads, members of the team have spent the past year developing a mental health app that will support people with mental health. 

This app was designed by health professionals and people with lived experience of mental illness, partnering with Australian Red Cross to create an app that supports this audience.

Belinda Dimovski will deliver a case study presentation delving into the work her organisation is doing in this project, from data collection to implementation. 

• Using the data sourced to identify product gaps for improved project delivery
• Working with stakeholders and delivering more effective communication techniques for stronger project results
• Understanding that design thinking is a way of working, and creating a culture where it comes naturally to all employees 

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