Rick Britt

VP of Artificial Intelligence

CallMiner

Celika Caldwell

VP Experience Design

AARP

Bonnie Chase

Product Marketing Manager

Coveo

Bobbi Chester

Senior Director, Product Marketing

Genesys

Micah Citti

Customer Service Operations Manager

ESPN

Christopher Connolly

Solution Architect

Twilio Flex

Michael DeJager

Principal Analyst & Head of Production

Customer Management Practice

Ajinkya Deshmukh

Senior Product Manager

Freshworks

Patrick Ebrahimian

Director of Transformation

UnitedLex Corproation

Stephen Ehikian

Co-Founder and CEO

Airkit

Stefan Gass

CMO and Head of Growth

Starmind

Paul Gernon

Head of Customer Experience

Ziglu

Rosalie Girard

Sr. Manager, Business Value

Coveo

Colter Hammer

Product Management Director - Inorganic Growth - Customer Workflows

ServiceNow

Brody Horton

VP of Customer Experience

Emmersion

Tanya Johnson

VP Consumer Customer Service

Verizon

Michael Khalili

Director of Product Marketing

Helpshift

Kelley Kurtzman

VP Global Consumer Sales & Services

Verizon

Rachel Lane

Solution Principal

Medallia

Brian LaRoche

Director of Outreach Marketing

CallMiner

Jennifer Lien

Associate Manager

ESPN

BenJoe Markland

COO

Focus Services

Philippe Mesritz

VP, Customers for Life

Khoros

Andy Middleton

Senior Technical Architect

PTP

Kaitlin Petterson

Senior Director of Global Customer Support

Intercom

Becky Ploeger

Global Head of Reservations & Customer Care

Hilton

Ed Poorbaugh

Director Telephony Applications Support

Sysco

Chris Savio

Manager of Product Marketing

Bold360 by LogMeIn

Gadi Shamia

CEO

Replicant

Brad Snedeker

Director of Customer Advocacy

Calabrio

Jordan Spiers

Director of Strategic Partner Marketing

Vonage

Sumana Srikanthan

Product Marketing Manager

Freshworks

Kirsten Stalling

Data Scientist

CallMiner

Jafar Syed

SVP and Chief Growth Officer

Uniphore

Shobhit Varshney

Partner & North America AI Practice Lead - IBM Services

IBM