Whether or not you delivered a superb customer experience in 2020, you have to be prepared for 2021. New technologies will be emerging, new marketplace factors will be making an impact, and new customer expectations will be arriving.
We'll unpack these changes in our CCW Online: Future of the Contact Center. Our faculty of analysts, senior-level executives and innovative technology professionals will share research, case studies, and commentary to prepare you to thrive in the year (and years) ahead.
Featured Speakers
Alexey Aylarov
CEO
Voximplant
Chris Bauserman
VP, Segment & Product Marketing
NiCE InContact
Steve Bell
Sr. Director of Product Marketing
Talkdesk
Ashish Bisaria
EVP and Global Head of Customer Experience
Firstsource Solutions
Rick Britt
VP of Artificial Intelligence
CallMiner
Celika Caldwell
VP Experience Design
AARP
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Amanda Caparelli
Research Development Analyst
Customer Management Practice
Bonnie Chase
Product Marketing Manager
Coveo
Bobbi Chester
Senior Director, Product Marketing
Genesys
Micah Citti
Customer Service Operations Manager
ESPN
Christopher Connolly
Solution Architect
Twilio Flex
Michael DeJager
Principal Analyst & Head of Production
Customer Management Practice
Ajinkya Deshmukh
Senior Product Manager
Freshworks
Patrick Ebrahimian
Director of Transformation
UnitedLex Corproation
Stephen Ehikian
Co-Founder and CEO
Airkit
Stefan Gass
CMO and Head of Growth
Starmind
Paul Gernon
Head of Customer Experience
Ziglu
Rosalie Girard
Sr. Manager, Business Value
Coveo
Colter Hammer
Product Management Director - Inorganic Growth - Customer Workflows
ServiceNow
Brody Horton
VP of Customer Experience
Emmersion
Tanya Johnson
VP Consumer Customer Service
Verizon
Monti Becker Kelly
SVP, Customer Engagement & Strategic Accounts
247.ai
Michael Khalili
Director of Product Marketing
Helpshift
Sandy Ko
Senior Analyst, Customer Contact & Conference Director
Customer Management Practice
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
Rachel Lane
Solution Principal
Medallia
Brian LaRoche
Director of Outreach Marketing
CallMiner
Jennifer Lien
Associate Manager
ESPN
BenJoe Markland
COO
Focus Services
Philippe Mesritz
VP, Customers for Life
Khoros
Andy Middleton
Senior Technical Architect
PTP
Nathan Nickens
Senior Analyst, Customer Contact & Conference Director
Customer Management Practice
Kaitlin Petterson
Senior Director of Global Customer Support
Intercom
Becky Ploeger
Global Head of Reservations & Customer Care
Hilton
Ed Poorbaugh
Director Telephony Applications Support
Sysco
Chris Savio
Manager of Product Marketing
Bold360 by LogMeIn
Gadi Shamia
CEO
Replicant
Brad Snedeker
Director of Customer Advocacy
Calabrio
Jordan Spiers
Director of Strategic Partner Marketing
Vonage
Sumana Srikanthan
Product Marketing Manager
Freshworks
Kirsten Stalling
Data Scientist
CallMiner
Jafar Syed
SVP and Chief Growth Officer
Uniphore
Shobhit Varshney
Partner & North America AI Practice Lead - IBM Services
IBM
Matt Wujciak
Digital Writer & Editor
Customer Management Practice
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