Bonnie Chase

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Companies with a proactive AI adoption strategy for their support experience stand to gain a significant competitive advantage. With many agents now working remotely, and customers’ expectations for personalization at an all-time high, investing in AI-powered technologies to provide effortless support is a necessity to compete in the 2021 economy.

In this session, we’ll walk you through the measurable benefits of investing in content findability, and AI-driven personalization both for support agents and customers. You’ll get a step-by-step approach to building a persuasive business case for modernizing your support agents’ experiences, with a solid ROI framework to get your executive buy-in.

You’ll learn:

· The tangible benefits that AI-powered search can have on your customer and agent experiences

· The metrics that really matter, and how to look at them in a holistic way to understand the trends happening in your digital and assisted support channels

· Effective methods to boost and measure case deflection