Chris Savio

View The Session Here

The events of 2020 have reshaped the way businesses approach customer experience and provide customer support. One department that has felt the whiplash of these changes is the contact center. From work environments to employee and customer expectations to budget constraints, business leaders have had to adjust how their call centers operate and how they engage with customers.

Join this webinar as we take a look into the 2021 crystal ball to discuss our predictions for call centers and customer service, and what businesses can do to stay competitive now and in the future.