Paul Gernon

View The Session Here

Like many industries in 2020 facing the uncertainties of COVID, the cryptocurrency industry saw a tumultuous year. However, today, Paul will share how to be a resilient, proactive, and “future-proof” contact center:

+ How to stay proactive to regulatory and compliance changes in a heavily regulated industry

+ How empathy effects customer/employee demands and the way their demands evolve

+ How to ensure employees always have the skills, tools, and support systems needed to thrive in delivering customer-centric experiences