AI enhances, you lead. Guide the future of the contact center from automation to empathy.
Why Attend
As agents are free to engage with customers more deeply, they will need the skills, emotional intelligence and empathy to actually deliver during key moments. Leading employees through this transition is a critical step to ensure long-term success and engagement in this newly defined role.
Join to receive your certificate in ‘Leading the Next-Generation CX Workforce.’ Throughout each session attendees will learn how to successfully motivate, develop and connect with the next-generation contact center workforce. With this certificate, leaders can upskill their teams effectively and prepare them for the transition to a more complex and meaningful CX future.
Featured Speakers
Lei Han
Managing Director, Digital Experience Strategy
First Citizens Bank
Justin Michaud
Director of Customer Care
Life360
Brian Cantor
Director & Principal Analyst
CCW Digital
Brooke Lynch
Senior Analyst & Staff Writer
Customer Management Practice
Audrey Steeves
Content Analyst
Customer Management Practice
Event Sponsors
Become a CCW Digital Sponsor
Our vendor partners get exclusive access to our active 150,000 member community. Find out how CCW Digital can help you strengthen your brand, develop your thought leadership initiatives and build sales pipelines. Learn more and become a sponsor today.
