Customers expect quick, easy solutions, yet only 14% succeed with current self-service options (Gartner). Join Kustomer and Ayleen Pérez, Head of Customer Operations at Cruisebound, to uncover how data can bridge the current gap between human support and self-service. Learn actionable tactics for implementing self-service, building a human-in-the-loop model with AI Agents, and get inspired with Cruisebound’s proven playbook.