AI enhances, you lead. Guide the future of the contact center from automation to empathy.
Jarrod Davis
Product Marketing Manager Cognigy
Jarrod’s goal in life is being able to talk to multiple people in support and never having to repeat himself. When not evangelizing conversational AI, he can usually be found living in southern Germany as an American expat. He enjoys barbecuing (decently), fly fishing (poorly) and reading about history. He currently works at Cognigy in product marketing.
Tuesday, December 10th
1:15 PM AI Agents: Shaping an AI-First GenAI-Powered Customer Service Workforce
The future of customer service lies in AI-driven solutions, where Generative and Conversational AI are not just tools but strategic enablers of transformation. Join this educational seminar hosted by Gartner/IDC/Forrester AI Agent Platform leader, Cognigy, to learn about the latest contact center AI innovations that are positioning enterprises for a future-ready, AI-first workforce. Hear how global brands like Toyota and Lufthansa are using AI Agents to deliver exceptional CX to their customers, and gain insights on how to lead an organization into the next era of customer service excellence.
