AI enhances, you lead. Guide the future of the contact center from automation to empathy.
Why Attend
When asked how AI will enhance employee satisfaction and performance, 92% of leaders identified Agent Assist and AI-driven knowledge management as the top use cases for 2024.
Effective knowledge management equips agents with the insights needed for personalized and meaningful support, while Agent Assist provides real-time guidance throughout the customer journey. This combination empowers agents to deliver deeper connections and better outcomes.
Join our seminar series to earn your certificate in ‘Knowledge Management for Customer Contact.’ You'll gain practical strategies to improve decision-making, streamline communication, and eliminate silos with a knowledge-centric approach.
The certificate covers:
- Building a knowledge-focused contact center
- Creating and refining knowledge content
- Leveraging Agent Assist for real-time insights
- Designing knowledge experiences for diverse stakeholders
Become a CCW Digital Sponsor
Our vendor partners get exclusive access to our active 150,000 member community. Find out how CCW Digital can help you strengthen your brand, develop your thought leadership initiatives and build sales pipelines. Learn more and become a sponsor today.
