DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
28-29 October 2025, Melbourne, Victoria
PwC report: Bringing all citizens on the digital journey
Australians value engagement and responsiveness from the government now more than ever before, so it’s important that governments are adapting to citizen expectations.
But what are Australians expecting? PwC Australia's Citizen Survey 2022 reveals the current attitudes and experiences of government services.
Explore the full report to discover how government services can adapt to ever-changing citizen needs.
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