DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
28-29 October 2025, Melbourne, Victoria
Event Speakers:
GovCC 2024: Thought Leaders and Innovators Included
Bo Robertson
General Manager, Operations Management Division: Customer Service Delivery Group
Services Australia
General Manager, Operations Management Division: Customer Service Delivery Group
Services Australia
Amber Benjafield
Director Customer Experience
Solar Victoria, Department of Energy, Environment and Climate Action
Director Customer Experience
Solar Victoria, Department of Energy, Environment and Climate Action
Linda Sperring
Executive Director Service Delivery
Department of Energy, Mines, Industry Regulation and Safety
Executive Director Service Delivery
Department of Energy, Mines, Industry Regulation and Safety
Kate Allanby
Director Customer Information
Department of Energy, Mines, Industry Regulation and Safety
Director Customer Information
Department of Energy, Mines, Industry Regulation and Safety
David Daley
Former Group Executive, Find Administration & Transformation, Member Engagement
ESSSuper
Former Group Executive, Find Administration & Transformation, Member Engagement
ESSSuper
Pran Chhabra
General Manager Customer Information
Department of Mines, Industry Regulation and Safety, Western Australia
General Manager Customer Information
Department of Mines, Industry Regulation and Safety, Western Australia
