DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
28-29 October 2025, Melbourne, Victoria
Darren Lee
General Manager: National Contact Centre Oranga Tamariki - Ministry for Children
Conference Day One: Tuesday, 22nd October 2024
2:20 PM People Challenge 2 | Driving Agent Ownership of their Activities
In this session, Darren Lee will discuss how the contact centre at Oranga Tamariki – Ministry for Children – has restructured to better manage calls by geography, which has resulted in increased ownership and investment in regions by agents.
Check out the incredible speaker line-up to see who will be joining Darren.
Download The Latest Agenda
