DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
28-29 October 2025, Melbourne, Victoria
David Daley
Former Group Executive, Find Administration & Transformation, Member Engagement ESSSuperConference Day One: Tuesday, 22nd October 2024
9:05 AM Chair's Opening Remarks
9:10 AM Panel Discussion | Driving Change and Innovation Through Complex (and not Digital-First) Organisations
This panel will explore strategies and insights for implementing change and fostering innovation within complex organizations, particularly those that have not primarily focused on digital-first approaches, addressing the unique challenges and opportunities they face in the evolving business landscape.
4:10 PM Panel Discussion | Employee Engagement and Excellence
This panel will examine the critical role of employee engagement in driving organizational excellence, discussing innovative approaches and effective strategies to motivate and empower staff, enhance workplace culture, and achieve higher levels of productivity and job satisfaction across diverse industries.
Conference Day Two: Wednesday, 23rd October 2024
9:00 AM Chair’s Opening Remarks
3:20 PM Chair’s Closing Remarks |
Check out the incredible speaker line-up to see who will be joining David.
Download The Latest Agenda
