DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
28-29 October 2025, Melbourne, Victoria
Gavin Josef
Manager Customer Contact Operations City of Melbourne
Conference Day Two: Wednesday, 23rd October 2024
10:10 AM How Technology can Simplify Customer Requests & Integrate with the Back End for Seamless Experiences
This session will explore how the City of Port Phillip has implemented new technologies to make it easier for customers to log requests, and how this technology can integrate with back-end systems to ensure requests are actioned upon for a seamless customer experience.
Check out the incredible speaker line-up to see who will be joining Gavin.
Download The Latest Agenda
