DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
28-29 October 2025, Melbourne, Victoria
Jasmyne Munro
Head of Customer Experience Lake Macquarie City Council
Conference Day One: Tuesday, 22nd October 2024
4:10 PM Panel Discussion | Employee Engagement and Excellence
This panel will examine the critical role of employee engagement in driving organizational excellence, discussing innovative approaches and effective strategies to motivate and empower staff, enhance workplace culture, and achieve higher levels of productivity and job satisfaction across diverse industries.
Conference Day Two: Wednesday, 23rd October 2024
11:10 AM What techniques are there for navigating past negative feedback?
When council communications were sent out to residents regarding updates to septic tank management, a slew of negative feedback was received leading to a change in operations.
Check out the incredible speaker line-up to see who will be joining Jasmyne.
Download The Latest Agenda
