DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
28-29 October 2025, Melbourne, Victoria
Kate Allanby
Director Customer Information Department of Energy, Mines, Industry Regulation and Safety
Conference Day One: Tuesday, 22nd October 2024
10:20 AM How the Right Tech Investment Can Transform Company Culture and Customer Experience
In this session, the Department of Mines, Industry Regulation and Safety, Western Australia will share how their recent investment in a new knowledge management and communication tool has transformed operations – delivering not just customer contact, but excellent customer experiences – and revitalised working culture.
Check out the incredible speaker line-up to see who will be joining Kate.
Download The Latest Agenda
