DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES

28-29 October 2025, Melbourne, Victoria

REQUEST 2024 POST SHOW REPORT

2025 SPONSORSHIP PROSPECTUS

Melissa Thompson

Manager Customer Service Whitehorse City Council

Conference Day One: Tuesday, 22nd October 2024

11:20 AM IDG B: Understanding Customers: Building Personas to (Re)Design Customer Interactions

Conference Day Two: Wednesday, 23rd October 2024

11:40 AM Panel Discussion | Prioritising Improvements Based on Customer Feedback

Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda

In Partnership With :

QUESTIONS?

Email: enquire@iqpc.com.au

©2024 IQPC. All rights reserved.