Event Speakers:

Leadership Keynote

Adam Gilchrist
Adam Gilchrist
Leadership Keynote
Cricket Australia
Patrick Lloyd
Patrick Lloyd
Contact Centre Transformation and ATO Interactions Strategy Director
ATO
ATO
Matthew Wormald
Matthew Wormald
A/Assistant Commissioner
Fire and Rescue NSW
Fire and Rescue NSW
San Chander
San Chander
Director Engagement, Program Governance, Executive Director and Identity for NSW
Digital NSW
Digital NSW
Bronwyn Riley
Bronwyn Riley
Head of Core Customer Services
Commonwealth Superannuation Corporation
Commonwealth Superannuation Corporation
Nandita Sharma
Nandita Sharma
Director, Ai Standards (Commonwealth)
Digital Transformation Agency
Digital Transformation Agency
Chirag Lodhia
Chirag Lodhia
Director, Digital Health Training & Adoption Digital Pathology Contact Centre
Monash Health
Monash Health
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
TAFE SA
Sophie Uldrich
Sophie Uldrich
Senior Manager of Customer Services
Transport Accident Commission
Transport Accident Commission
Carla Armanet
Carla Armanet
Executive Director, CX & Engagement
Metropolitan Memorial Parks
Metropolitan Memorial Parks
Matt Hou
Matt Hou
Customer Engagement Team Manager
Western Sydney Local health District - Mount Druitt Hospital
Western Sydney Local health District - Mount Druitt Hospital
Jasmyne Munro
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Lake Macquarie City Council
Anna Thomas
Anna Thomas
Customer Experience Lead
icare NSW
icare NSW
Ben Thompson
Ben Thompson
Director Community, Culture and Customer Experience
Waverley Council
Waverley Council
Kirsty Robinson
Kirsty Robinson
Customer Experience Director
TAFE Queensland
TAFE Queensland
Wes Self
Wes Self
Chief Operating Officer
GMHBA
GMHBA

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