Event Speakers:

Leadership Keynote

Adam Gilchrist
Adam Gilchrist
Leadership Keynote
Cricket Australia

2026 Expert Speaker Line-up

Matthew Wormald
Matthew Wormald
Chief Superintendent, Commander Operational Communications
Fire and Rescue NSW
Fire and Rescue NSW
Scott Parr
Scott Parr
, Director - Super Business Service Centre
Australian Taxation Office
Australian Taxation Office
Renae Patterson
Renae Patterson
Acting Director Customer Service
Department of Climate Change, Energy, the Environment and Water
Department of Climate Change, Energy, the Environment and Water
Peter Jackowski
Peter Jackowski
Head of Delivery - Consumer Energy Solutions
SEC Victoria
SEC Victoria
San Chander
San Chander
Director, ICT Policy & Engagement
Digital NSW
Digital NSW
Nandita Sharma
Nandita Sharma
Director, Ai Standards (Commonwealth)
Digital Transformation Agency
Digital Transformation Agency
Chirag Lodhia
Chirag Lodhia
Director, Digital Health Training & Adoption Digital Pathology Contact Centre
Monash Health
Monash Health
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
TAFE SA
Catherine Veronesi
Catherine Veronesi
Executive Manager Service Experience
City of Sydney
Sophie Uldrich
Sophie Uldrich
Senior Manager of Customer Services
Transport Accident Commission
Transport Accident Commission
Carla Armanet
Carla Armanet
Executive Director, CX & Engagement
Metropolitan Memorial Parks
Metropolitan Memorial Parks
Matt Hou
Matt Hou
Customer Engagement Team Manager - Digital Health Solutions
Western Sydney Local Health District
Western Sydney Local Health District
Jasmyne Munro
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Lake Macquarie City Council
Anna Thomas
Anna Thomas
Customer Experience Lead
icare
icare
Ben Thompson
Ben Thompson
Community, Culture and Customer Experience Director
Waverley Council
Waverley Council
Brian Lee
Brian Lee
Principal solution architect, Digital Id and Verifiable Credentials
Services NSW
Services NSW
Kirsty Robinson
Kirsty Robinson
Customer Experience Director
TAFE Queensland
TAFE Queensland
Paul Judd
Paul Judd
Senior Solution Architect
Optus
Optus
Ben Hancock
Ben Hancock
Manager of Customer Service Automation Digital and AI
NICE
NICE

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