DELIVERING A SEAMLESS CUSTOMER EXPERIENCE
THROUGH UNITING THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
28-29 October 2025, Melbourne, Victoria
Rachel Baron
Service Designer NDIS
Conference Day Two: Wednesday, 23rd October 2024
1:20 PM Workshop One | Building Accessibility into Service Design
At GovCC 2023 we asked the audience, ‘how conscious is your organisation of ensuring products and services are accessible to all?’ Nearly a quarter of the audience responded either ‘some’ or ‘not at all’. This workshop is designed to help you think about accessibility needs of your customers and to share how to get the buy-in across the organisation to ensure you can deliver what it is that your customers want (and more importantly need!)
Check out the incredible speaker line-up to see who will be joining Rachel.
Download The Latest Agenda
