eMatrix is a training company that specialises in all things communication- in particular the tricky, challenging and sensitive customer conversations. These include: the art of delivering bad news, managing vulnerable customers, collections, complaint handling and family violence- whether it be face to face, over the phone or in writing. This is all done with staff wellbeing in mind. We are passionate about delivering training that is innovative, creative and hyper-practical for customer facing staff. As you’ll see you through our video-based playlist content, we have adapted to the new way people want to learn; bite sized learning, YouTube style and developed together with industry subject matter experts.