Jarrod Howard
Deputy CEO Customer Services Delivery Group
Services Australia
Melanie Darmanin
Head of Customer and Business Improvement
City of Port Phillip
Bo Robertson
General Manager, Operations Management Division: Customer Service Delivery Group
Services Australia
Darren Lee
General Manager: National Contact Centre
Oranga Tamariki - Ministry for Children
Amber Benjafield
Director Customer Experience
Department of Environment, Land, Water and Planning Victoria
Darren Sutton
Associate Director
HealthShare NSW
Sasha Lord
Program Director Digital Transformation
Hume City Council
Ben Thompson
Director Community, Culture and Customer Experience
Waverley Council
Sophie Uldrich
Senior Manager Customer Service
Transport Accident Commission
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Jacqueline Shanahan
Service Design Chapter Lead – Director
NDIS
Linda Sperring
Executive Director Service Delivery
Department of Mines, Industry Regulation and Safety, Western Australia
It was valuable to see how others were addressing challenges which are common to many of us.
I found the conference gave me networking opportunities and further information for actions into the future.
This was a valuable experience which I received a lot of useful information.
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