IBM ARTIFICIAL INTELLIGENCE SUMMIT
November 17, 2022
| IBM Watson | Astor Place, New York, NY
Agenda
12:00 pm - 1:00 pm
Networking Lunch
1:00 pm - 1:30 pm
Welcome & Opening Keynote: The Disruption is Not Over: Meet Your Customers On Their Terms
Brooke Lynch -
Market Research Analyst and Staff Writer,
Customer Management Practice
Charles Quincy - Director, IBM Customer Care Product Management Software, IBM
Recent events have dramatically changed what customer service looks like for most organizations and their customers. But this shift has been less of a revolution and more of an acceleration of key trends like cloud, AI-powered virtual assistants, search, and other automation-driven CX advancements. This opening keynote will address how organizations can best adopt a mix of these powerful technologies to meet their customers' needs when and where they are.
1:30 pm - 2:15 pm
Panel Discussion: The Power of AI for Customer Care: Create Personalized Experiences That Drive Memorable Outcomes Across Engagement Channels
Brian Cantor -
Managing Director,
Customer Management Practice
Customers don't want to text with frustrating Q&A bots. They want accurate answers and self-service actions in the fastest, most frictionless way possible. They want an experience personalized to their needs. They want you to serve them when and where they want to engage. Join IBM, their clients, and key industry analysts to hear how leading organizations put AI and automation to work for enhanced customer engagement, brand loyalty, and satisfaction.
2:15 pm - 2:45 pm
Networking Break
2:45 pm - 3:30 pm
Interactive Roundtable Workshops: Beyond The Hype: How AI Creates Unprecedented Efficiencies in Human Productivity
Jack Meyers -
Program Director of Product Management, Watson Assistant,
IBM
Kevin Ostrowski - Global Sales Leader, AI, IBM
Rob Yates - Distinguished Engineer, IBM
Sean Tabbert - IBM Watson, North America Sales Leader, IBM
Giulio Soliani - GTM Offering Manager, IBM
John Thomas - Vice President and Distinguished Engineer, IBM Expert Labs, IBM
In these consultative-style, benchmarking roundtables, attendees will benchmark with one another and workshop AI use cases for the customer experience. Take away a custom roadmap for your AI strategy.
- What are your challenges in delivering excellent customer experiences?
- What are you doing about those problems?
- What is your vision for self-service for your digital experience?
- What kind of data are you collecting on your customers, and what are you doing with that information?
- What would you like to learn more about, or what next steps would you want to take after this discussion?
