Dale McManness is the COO of Customer Direct, a leading outsourced contact center partner located in Missouri. He is responsible for setting the strategy and vision to deliver, though technology and automation, an excellent customer experience with low customer effort.

Dale has over 20 years of contact center leadership experience, including the last 10 years in the contact center BPO industry. Dale joined Customer Direct in 2016. Prior to Customer Direct, he held contact center leadership positions at Speed Commerce and Home Depot.

Dale takes pride in leveraging technology and automation to provide a high-level of service delivery to their customers. He builds employee alignment with company goals to ensure key targets of the organization are achieved and the company “Delivers on what they promise” to their partners.