Dave works to transform customer experiences and operational performance. He solves complex business challenges for half a billion-dollar companies while maximizing customer satisfaction.

Dave prides himself on being an engaging leader who integrates a customer-centric approach to drive exceptional results. His focus is on innovating and transforming technology support by identifying and executing strategic initiatives to improve customer experience through digital platforms.

Within his current role, Dave works with a transformed technology support organization focusing on customer experience (CX). He identifies and executes strategic initiatives to improve nThrive’s customer’s experience through digital platforms for reliable and hassle-free health care support.

Dave directs a digital strategy team, lean six sigma black belts, service product management, and a contact center comprised of 20+ team members with four direct reports. He has continued to champion innovative product roadmaps and create value realization maps which change the digital experience and supported processes to increase client autonomy and reduce client effort.