The agent experience evolved rapidly in the past year. Adapting to the remote environment and working with new technology was no easy feat, but according to CCW Digital’s latest research, most companies rated their transition as successful. By prioritizing employee engagement and facilitating a culture of continuous learning, companies can continue to empower employees and sustain these successes.

Join Jason Stout as he shares his advice on engaging employees to actively exceed customer expectations in the digital age. By emphasizing Vast Bank’s core values and maintaining a company culture that promotes transparency and value, Jason and his team are working to create a best-in-class customer experience.

He will also discuss:

• Tips for successful agent training and development in 2021
• Ways to add value to the agent experience and enhance employee relationships
• Predictions for the future of the contact center as we return to some sense of normalcy