Companies can invest heavily in providing better tools for communicating in an omnichannel world, but if the agent on the other side of the phone/texting/emails/chatbot does not have the necessary skills to handle the conversation, the investment is wasted. In this session, Computacenter highlights how Emmersion's AI-powered automated language assessments have allowed its contact center to quickly and accurately assess language proficiency to ensure recruiting teams spend time with only those qualified to provide incredible customer experience.