Exceptional customer service is not possible without exceptional agents.

With the changing workplace environment to a hybrid of remote and in-office agents, it is crucial for businesses to find new ways to monitor and engage agents, and to enable them to deliver consistent, superb service. In this session we will show you how businesses are revolutionizing their quality programs with AI-enabled analytics.

You will hear how to:

• Adapt your quality program for a hybrid workforce
• Keep agents engaged and motivated
• Accomplish success through a customer story