New Standards For Customer Contact Performance
May 25-27, 2021 | 12 PM ET
Sponsors & Exhibitors
Sponsors
Qualtrics
Website: www.qualtrics.com.
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over... Read More
Neustar
Website: http://www.neustar.com
Neustar delivers authoritative data information services for inbound and outbound contact center interactions. Our solutions help organizations to garner significant operational cost savings and outstanding customer experiences, and mitigate the risks associated with both fraud and TCPA compliance. As the market leader in the delivery for over 80% of all... Read More
Vonage
Website: https://www.vonage.com/communications-apis/
Vonage API provides tools for voice, messaging, video and phone verification services, allowing developers to embed contextual, programmable communications into mobile apps, websites and business systems to drive their businesses. Vonage API enables enterprises to reimagine their digital customer experiences by providing them with the tools they need to easily... Read More
happitu
Website: https://happitu.com/
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times. Read More
Uniphore
Website: www.uniphore.com
Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver... Read More
Kore.ai
Website: https://kore.ai/
Kore increases the speed of business by automating customer and employee interactions through digital virtual assistants built on its market-leading conversational AI platform. Companies who prioritize customer and employee experience use Kore’s no-code Conversational AI platform to raise NPS and lower operational costs. The top 4 banks, top 3 healthcare... Read More
VoiceOps
Website: voiceops.com
VoiceOps is the first and only coaching enablement solution for call centers that helps companies achieve higher ROI by making coaches more effective. The VoiceOps Coaching Enablement Platform drives lasting behavior change among reps at scale that leads to a consultative (and more successful) experience for customers. It’s a win-win-win:... Read More
Frame.ai
Website: https://frame.ai/
Frame AI is the customer feedback intelligence engine that powers winning customer experience. Frame AI mines all organic and solicited customer feedback to help CX leaders understand what makes or breaks their customer experience so they can activate feedback that moves the needle for their customer relationships and their business,... Read More
NICE Nexidia
Website: https://www.nice.com/analytics
The NICE Nexidia Customer Engagement Analytics solutions enable organizations to capture and analyze all customer interactions and lifecycle events to get a complete view of the customer journey, helping you solve your most crucial business problems and measurably improve your customers’ experiences. Powered by omnichannel speech and text analytics and... Read More
Clarabridge
Website: www.clarabridge.com
Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives. Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source... Read More
Emmersion
Website: https://emmersion.ai/
We are on a mission to close the global communication gap by helping people develop and use their language skills to unlock better opportunities through an adaptive and automated assessment system. Read More
USU
Website: www.usu.com/en
With over 40 years of experience, USU Knowledge Management is the leading knowledge management solution for customer service. Empower your customer facing agents to provide better, more efficient service using a single source of truth that supports your business goals and service strategy. USU's omni-channel knowledge management makes customer service... Read More
CCW Digital Online Events offer opportunities for thought leadership, branding and lead gen.
By partnering with CCW Digital, our vendor partners consistently achieve their goals by strengthening their brands and filling their sales piplines, to set their teams up for success.
For more information or to discuss sponsorship opportunities further, email info@ccwidigital.com
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