Frame AI is the customer feedback intelligence engine that powers winning customer experience. Frame AI mines all organic and solicited customer feedback to help CX leaders understand what makes or breaks their customer experience so they can activate feedback that moves the needle for their customer relationships and their business, when and where it matters most. Frame AI customers see a 31% increase in customer satisfaction, a 22% reduction in customer effort, and a 17% reduction in the annual cost of service across all channels.

• Unify all customer feedback from organic and solicited channels into a single hub — support tickets, chat, customer community, emails, surveys, social, call center, and more

• Automatically measure sentiment and effort, regardless of whether customers answered a survey, and extract actionable themes from every interaction in every channel

• Activate feedback faster with integrated calls-to-action on every insight, from automatic routing and escalation to alerting on sentiment and themes

Companies like Fastly, NVIDIA, and Oscar Health trust Frame AI to measure millions of customer interactions and manage enterprise customer feedback loops.