Gain the expertise to foster empathetic customer interactions and lead human-centered change with AI.

Why Attend

Innovation is a constant in the CX space, driven by AI and machine learning that optimize processes and improve efficiency. Despite these advances, customers still seek human-centered support, desiring intuitive, seamless, and empathetic interactions.

Attend the Technology vs. Humanity in The Contact Center seminars to earn your certificate as a ‘Human-Centered Contact Center Leader,’ demonstrating your commitment to leading human-centered change and using technology to enhance experiences.

As a certified leader, you'll gain insights and tools to improve operations and engage frontline agents. Join the seminar series to elevate your CX leadership skills, better engage your team, and innovate with intention.