Reimagining Service Experiences

October 26-27, 2021 | 12 PM ET

Michele Carlson

Sr Product Marketing Manager NICE

Michele is an expert in AI-powered analytics technologies that enable businesses to have better conversations with their customers. In her role as Senior Product Marketing Manager, Michele partners with business leaders to transform their contact centers with AI that is customer-centric and meaningful for the bottom-line. Michele has over 14 years of experience in analytics and AI technologies for contact centers, including product development, consultative change management, and coaching skill development. In contact centers, she’s seen first-hand the power of connection for customers, teams, and business results. Outside of the office, Michele enjoys spending time with her family of six, skiing, and taking yoga classes.

Day 1: Tuesday, October 26th

12:30 PM The AI Behind Better Experiences

Customers’ expectations consistently increase with every interaction on every channel. In today’s digital world, when customers have a great experience with one brand, they expect that same experience on their next interaction – even if it’s another brand. Are you ready to set the bar for digital customer experience?

To drive more personal, efficient, and seamless customer experiences, AI accelerates’ brands digital transformation to deliver beyond the expectations of today’s consumers. Join us to learn:

- Where AI optimizes experiences across customer journeys

- Why next-level digital experiences need intelligence from assisted-service channels

- How AI powers self-service performance with continuous insights from the voice of the customer

In Partnership With :

QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com