Is your Contact Center looking for that competitive edge to better serve your clients, save money and outperform your competition? Join Vern Fernandez, Contact Center Excellence Expert, as he discusses the modern contact center environment and how headsets are a critical pillar in driving continuous success with customer experience in our on-demand session now. In this session, you will learn about how to push and pull data, to and from a headset, for use cases such as:

• Improving voice data accuracy for better CX and contact center applications such as speech analytics, etc.

• Understanding real-time metrics on agent behavior and noise monitoring for coaching purposes

• Gamification to increase morale and competition for better KPI achievement and CX

• Decreasing mute times from the headset

• Increasing agent availability